Workplace Conflict for HR Professionals
Program for 2 Day Workshop
DAY 1
9.30am Welcome and Overview
Session 1: Conflict at Work - Theory Part 1
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Frameworks and theories to help us think about and understand conflict at work
Practical exercise
Session 2: The Regulation of Workplace Conflict
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How is workplace conflict regulated? Law, policy and procedure.
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How does this impact the way we deal with conflict at work?
Session 3: The Role of HR
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How can HR be most helpful and effective in resolving conflict
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Managing expectations during conflict
Exercise and discussion
Session 4: Interest based negotiation
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A more constructive approach to understanding and engaging with conflict
Worksheet
Session 5: An introduction to the Mediation model for conflict resolution
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Fishbowl Roleplay - observe a workplace conflict mediation and discuss what is happening and why.
Exercise
Session 6: Skills for conflict resolution – Part 1
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What works and what doesn’t?
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Developing essential skills and helping others to become more skilful
Exercise
END: 5PM
DAY 2
9.30am Welcome and recap Day 1
Session 1: Skills for conflict resolution - Part 2
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What works and what doesn’t?
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Developing essential skills and helping others to become more skilful
Case study/Role play
Session 2: Working with challenging emotions and behaviour
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What is going on here?
Exercise: Reflection
Session 3: Exploring options for moving forward in workplace conflict situations
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There is no magic wand – what options are available for making progress in workplace conflict?
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Managing parties and stakeholder expectations
Session 4: Case study/Role play
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Final chapter
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Debrief
Session 5: Managing the really tricky issues, including:
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Conflict of interest
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Health issues
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Confidentiality
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Litigation
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Performance and misconduct management
Session 6: Building conflict resilient relationships and workplaces
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The importance of relationships
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Common causes of unhealthy conflict – practices to be avoided
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Practices to make your workplace conflict resilient
END: 5PM
Please note that programs may be amended prior to the workshop
© Nina Harding and Rachael Brady, 2018